Sales and Service
Channel Activity Analysis
sd-channel-activity-analysis · bian-sales-service
A BIAN service domain in Sales and Service. It applies the Analyze functional pattern to the Channel Activity Model, with the Channel Activity Model Analysis as its control record — one independent Spring Boot microservice on the platform's Cilium eBPF mesh.
View repository ↗The 162-domain platform ↗
Business DomainChannels
Functional PatternAnalyze
Asset TypeChannel Activity Model
Control RecordChannel Activity Model Analysis
USEWhat it is used for
Representative use cases for the Channel Activity Analysis service domain within a BIAN-aligned core-banking landscape.
- Operate the Channel Activity Model touchpoint and expose its sessions/events to the bank
- Route customer contacts and service orders to the right fulfillment domain
- Capture channel telemetry for fraud signals and experience analytics
APIBIAN semantic API
The control record (Channel Activity Model Analysis) is exposed through uniform BIAN action terms. Java 21 · Spring Boot 3, OpenAPI at /swagger-ui.html, health at /actuator/health.
| Method | Path | BIAN action |
|---|
| GET | /v1/service-domain | Service metadata |
| POST | /v1/channel-activity-model-analysis/initiate | Initiate |
| GET | /v1/channel-activity-model-analysis/{crId}/retrieve | Retrieve |
| PUT | /v1/channel-activity-model-analysis/{crId}/update | Update |
| PUT | /v1/channel-activity-model-analysis/{crId}/control | Control (suspend / resume / terminate) |
INTBackend integrations
The systems and standards a real deployment of Channel Activity Analysis would transact with.
- Digital banking: Backbase, Temenos Infinity
- ATM/POS: NCR, Diebold Nixdorf, Verifone, Ingenico
- Contact center: Genesys, Twilio Flex, Amazon Connect
RUNRun it yourself
Each service domain is its own standalone Spring Boot repository — clone and run in seconds, or deploy onto Kubernetes with the bundled Helm chart behind the Cilium mesh.
# run this service domain standalone
git clone https://github.com/Sreenivas-Sadhu-Prabhakara/sd-channel-activity-analysis
mvn -f sd-channel-activity-analysis spring-boot:run
curl localhost:8080/v1/service-domain
# or deploy onto Kubernetes (Cilium eBPF mesh)
helm upgrade --install sd-channel-activity-analysis ./helm -n bian-sales-service
FAQQuestions
What is the BIAN “Analyze” functional pattern?
An Analyze service domain evaluates data to produce insight, scores or assessments that support decisions. Channel Activity Analysis applies it to the Channel Activity Model.
What is a BIAN service domain?
BIAN (the Banking Industry Architecture Network) decomposes a bank into independent service domains, each owning exactly one business capability. Channel Activity Analysis is the service domain for Channels; it manages the Channel Activity Model Analysis and exposes it through standard BIAN action terms.
What business area does Channel Activity Analysis belong to?
Channel Activity Analysis sits in the Sales and Service business area — the customer-facing sales, servicing and channel domains that run the customer lifecycle. It runs in the bian-sales-service namespace as one independent Spring Boot microservice.
Is Channel Activity Analysis production-ready?
It is an educational reference implementation: a real BIAN REST API over an in-memory store, ready to be filled with domain logic. It is not a live bank and is not affiliated with BIAN.
SEEIn the landscape
Channel Activity Analysis is one of 162 BIAN service domains on the platform. Explore the rest: