▚ BIAN PLATFORM
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Sales and Service

Contact Center Operation

sd-contact-center-operation · bian-sales-service

A BIAN service domain in Sales and Service. It applies the Operate functional pattern to the Contact Center Session, with the Contact Center Session Operating Session as its control record — one independent Spring Boot microservice on the platform's Cilium eBPF mesh.

View repository ↗The 162-domain platform ↗

Business DomainChannels
Functional PatternOperate
Asset TypeContact Center Session
Control RecordContact Center Session Operating Session

USEWhat it is used for

Representative use cases for the Contact Center Operation service domain within a BIAN-aligned core-banking landscape.

APIBIAN semantic API

The control record (Contact Center Session Operating Session) is exposed through uniform BIAN action terms. Java 21 · Spring Boot 3, OpenAPI at /swagger-ui.html, health at /actuator/health.

MethodPathBIAN action
GET/v1/service-domainService metadata
POST/v1/contact-center-session-operating-session/initiateInitiate
GET/v1/contact-center-session-operating-session/{crId}/retrieveRetrieve
PUT/v1/contact-center-session-operating-session/{crId}/updateUpdate
PUT/v1/contact-center-session-operating-session/{crId}/controlControl (suspend / resume / terminate)

INTBackend integrations

The systems and standards a real deployment of Contact Center Operation would transact with.

RUNRun it yourself

Each service domain is its own standalone Spring Boot repository — clone and run in seconds, or deploy onto Kubernetes with the bundled Helm chart behind the Cilium mesh.

# run this service domain standalone
git clone https://github.com/Sreenivas-Sadhu-Prabhakara/sd-contact-center-operation
mvn -f sd-contact-center-operation spring-boot:run
curl localhost:8080/v1/service-domain

# or deploy onto Kubernetes (Cilium eBPF mesh)
helm upgrade --install sd-contact-center-operation ./helm -n bian-sales-service

FAQQuestions

What is the BIAN “Operate” functional pattern?
An Operate service domain keeps a piece of operational or technical capability running day to day. Contact Center Operation applies it to the Contact Center Session.
What is a BIAN service domain?
BIAN (the Banking Industry Architecture Network) decomposes a bank into independent service domains, each owning exactly one business capability. Contact Center Operation is the service domain for Channels; it manages the Contact Center Session Operating Session and exposes it through standard BIAN action terms.
What business area does Contact Center Operation belong to?
Contact Center Operation sits in the Sales and Service business area — the customer-facing sales, servicing and channel domains that run the customer lifecycle. It runs in the bian-sales-service namespace as one independent Spring Boot microservice.
Is Contact Center Operation production-ready?
It is an educational reference implementation: a real BIAN REST API over an in-memory store, ready to be filled with domain logic. It is not a live bank and is not affiliated with BIAN.

SEEIn the landscape

Contact Center Operation is one of 162 BIAN service domains on the platform. Explore the rest:

▚ Platform overview The Master Catalog (162 domains) This repository ↗